Error Codes & Responses

CodeTextDescriptionAction
0-Error caused by unknown reasons.
1000server-errorInternal Server Error.Contact SOCIFI Support.
1003api-error-5xxAPI endpoint is down or being upgraded.Contact SOCIFI Support.
1004api-call-errorAPI endpoint returned unknown error code.Contact SOCIFI Support.
1005preview-not-existsRequested preview does not exist.Try regenerate preview
1006unknown-error-401Captive Portal server returned HTTP code 401. Authentication credentials were missing or incorrect.Contact SOCIFI Support.
1007unknown-error-403Captive Portal server returned HTTP code 403. The request is understood, but it has been refused or access is not allowed.Contact SOCIFI Support.
1008unknown-error-404Captive Portal server returned HTTP code 404. The URI requested is invalid or the resource requested does not exists.Contact SOCIFI Support.
1009no-responseThe Captive Portal servers timeout. Try again later.Check avability of connect.socifi.com and contact SOCIFI Support.
1011social-errorSocial network service failure. Try again later.Try it again.
1012fb-expireFacebook authetization token expired.Try it again.
1013session-expiredThe Session used in the request is incorrect or has expired.Try it again.
1014invalid-requestThe Captive Portal server sent wrong request. Try again later.Contact SOCIFI Support.
1015unregistered-hotspotThe Hotspot is not registered. Please add the Hotspot using the MAC/SN {{mac}} to the Dashboard.Add hotspot to Dashboard.
1017unverified-userYou can't connect to the internet without authentication.Try it again.
1019invalid-responseThe Captive Portal did not respond properly. Try again later.Contact SOCIFI Support.
1020bad-configurationN200 service is not configured properly.Set N200 in Dashboard.
1021authentication-service-not-availableN200 Authentication service or hotspot authentication is not responding.Check hotspot configuration.
1022hotspot-api-request-failedCommunication between Captive Portal and Hotspot failed. Possible reason: invalid API password, Hotspot API doesn't recognize the request. Request on Hotspot API has been terminated.Check hotspot configuration.
1023visit-id-not-foundMissing or invalid cookie.Try it again.
1024no-hotspot-paramsThe request was not recognized or at least one required parameter from the Hotspot (such as MAC address of the Hotspot or device) was missing.Try it again.
1025visitor-data-lostData stored on LocalStorage is not available.Try it again.
1026no-parameters-for-authThe request was not recognized or at least one required parameter from the Social Network API (such as unique user identification) is missing.Try it again.
1101background-loading-errorError loading Background image resource.Try it again.
1102error-load-jsonError parsing JSON response.Contact SOCIFI Support.
1201sms-verification-failedSMS Verification failed.Try it again.
1202sms-time-restrictionYou sent too many SMS Authentication requests in short time. Try again later.Try it again later.
1203sms-quota-depletedSMS quota depleted. Check credit amount in Publisher's account.Check or update credit on your account and insert credit.
1211n200-authentication-failedN200 authentication failed.Set N200 in Dashboard.
3001different-amountPayment cannot be processed. The Plan price is not equal to the Paid price.Try it again.
3003unsupported-pay-methodPayment cannot be processed. Payment method is not supported.Try it again.
3004brand-not-foundPayment cannot be processed. Requested Brand was not found.Try it again.
3005plan-not-foundPayment cannot be processed. The requested Plan was not found.Try it again.
3006expire-month-out-of-rangePayment cannot be processed. Credit Card Expiration Date is out of range.-
3007cvv-out-of-rangePayment cannot be processed. Credit Card Security Code is our of range.-
3008invalid-card-numberPayment cannot be processed. Credit Card number is invalid.-
3009gateway_rejected-NPayment cannot be processed. Credit Card was rejected by Payment Gateway.Contact your bank.
3010card-number-invalid-digitsPayment cannot be processed. Credit Card number is invalid.-
3011card-number-not-acceptedPayment cannot be processed. Credit Card was not accpeted.Contact your bank.
3012card-number-requiredPayment cannot be processed. Credit Card is required.-
3014pin_not_foundThe PIN was not found.-
3015pin_exceededThe PIN usage limit exceeded.-
3016pin_expiredThe PIN has expired.-
3017expireYear-not-setPayment cannot be processed. Credit Card expiration year is not set.-
3018expireMonth-not-setPayment cannot be processed. Credit Card expiration month is not set.-
3019cvv-not-setPayment cannot be processed. Credit Card Security Code is not set.-
4001email-no-setPayment cannot be processed. Email is not set.-
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