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Contacting Business/Sales
For business inquiries please contact our sales at connect@socifi.com or contact your local SOCIFI representative if available. Our customer support heroes will get in touch with you shortly to discuss your business case further. Please share information about your desired goal and describe your network (sizing and vendors).
Contacting Tech/Support
Send us an email to support@socifi.com. You can expect an initial response update within 12-24 hours
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| Please note that we provide support in English only at this time. |
Tip: To help us answer your questions as quickly as possible, please include any required information when you contact us.
Please provide the following information:
General information required to troubleshoot for all reported issues | Must-Have | Helpful |
|---|---|---|
| Your Login ID (email). Do NOT share your password. SOCIFI never asks for your Dashboard password. |  | |
The brand name you're experiencing the issue with. | | |
-Problem description -Steps taken so far to troubleshoot -If reproducible, please provide step by step instructions how to reproduce the reported issue -Date, time, and timezone when issue occurred | | |
Hotspot / Access Point related issues | Must-Have | Helpful |
MAC Address of affected Hotspot. You can find MAC Address of your Wi-Fi equipment in the Dashboard under Hotspot tab. | | |
MAC Address of the device you're testing your Wi-Fi with. | | |
| Operating system & version of your device you're testing your Wi-Fi with. | | |
| Version of used browser of your device you're testing your Wi-Fi with. |  | |
Your Public IP of your WAN. Visit http://whatismyipaddress.com/ from your mobile device connected to your Wi-Fi to get this IP address. | ||
Time you experienced the issue. | | |
A Screenshot or video (ScreenRecord) to help speed up the investigation process | | |
Export of configuration file where applicable (e.g. Mikrotik) | | |
How to troubleshoot Wi-Fi connectivity issues
If you are having issues with your Wi-Fi, please follow the steps below:
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If the above steps do not resolve the issue, please contact SOCIFI support team for more help.
SOCIFI Pricing
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| Not sure about the time zone? Visit http://www.worldtimebuddy.com/ or similar service. |
-Friday).
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When planning any major changes or in your deployments, please inform us in advance to get the premium service you are looking for. With a minimum of 72-hour notice, we can accommodate most requests. |
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