Make sure your Firewall Settings are set correctly.
If you have a Firewall, it may or may not block the communication / connection to SOCIFI Servers (Captive Portal, API endpoints, RADIUS servers).
The following IP Addresses have to be passed thru the Firewall or any other blocking mechanism to successfully reach SOCIFI. Without allowing these IP Addresses to go thru your Firewall, your deployment cannot work properly.
API Access is used by Ruckus and ANTlabs devices
VPC: use-1: 52.44.148.136 euw-1: 52.18.131.55 aps-1: 52.77.200.241 sae-1: 52.67.54.57 non-VPC: euw-1: 54.246.88.74 use-1: 54.204.47.201 aps-1: 54.251.110.178 sae-1: 54.232.124.137